NW35 is still a new building. A number of problems are currently being worked on, and yet unknown problems may turn up. The best thing you can do to help resolve these problems is to report them immediately.

Known problems

At the moment, there are several known issues that Facilities and IS&T are working to correct. If you have one of the following problems, or a related problem not listed below, please email a brief description of the problem to Denise Lanfranchi, the House Manager (dlan (at) mit.edu). Make sure to include your name and room number, as well as a detailed description of the problem.

• Common heating issues:
  • Thermostat doesn't read the correct temperature
  • Thermostat makes a buzzing sound
  • Heat does not turn on properly
  • Room takes a long time to heat up
• Common cellphone issues:
  • Poor reception
  • Dropped calls
  • Cannot make a call
• Common wireless network (802.11) issues:
  • Difficulty connecting to the network
  • Slow wireless connection

Other building and facility problems

For any other problems with the facilities in your room or building, such as problems with toilets, sinks, laundry machines, light fixtures, kitchens, etc., you can either email the House Manager at dlan (at) mit.edu or contact FIXIT, either by calling them at 253-4948 (between 9 am and 5 pm) or 253-1500 (after 5 pm) or creating a repair request (requires MIT certificate).

Pests

As a new building we have fortunately been able to largely be free of pests. Please help keep the building pest-free by storing all food in either a refrigerator, cabinet or hard plastic box and clean up all food mess immediately regardless of whether it is an organised event or your own room. If you see any pests of any kind, such as roaches, mice, bedbugs or ants, please notify the house manager immediately at dlan (at) mit.edu so it is possible to do something before the problem spreads.

Front desk equipment

For broken and malfunctioning DVDs, please contact the movie officer at ashdown-movie (at) mit.edu so a new one can be purchased. We won't know the movie is broken unless reported! For other equipment at front desk, please contact AHEC at ahec (at) mit.edu.

Community

As a new building, a lot of lounges arrangements, community events and facilities are under an well-discussed but experimental state. Many policies are also discussed but experimental, and are almost always formulated during AHEC meetings which are open to all Ashdown residents with agendas announced to the mailing list before every meeting. We very much welcome input, suggestions, feedback and proposals for changes that would positively impact the Ashdown community and social life within a reasonable budget. If you have suggestions of this type, please e-mail AHEC at ahec (at) mit.edu or feel free to drop in on an AHEC meeting any time.